CURRENT OPENINGS

Launch your IT career while building practical experience with modern AI tools.

Easy IT Support is seeking a paid IT & AI Intern to work with our technical team in the western suburbs of Chicago or Scottsdale, Arizona. This opportunity is open to current students seeking academic credit and recent graduates who want hands-on professional experience.

You will learn how a managed IT services team supports real customers across Microsoft cloud services, cybersecurity, networking, business applications, end-user support, and IT operations. You will also help our team use AI responsibly to improve documentation, research, support workflows, and internal efficiency.

What You’ll Do

• Assist with remote and onsite technical support under the guidance of experienced engineers.
• Help configure, maintain, and troubleshoot Windows computers, Microsoft 365 services, business applications, networks, and related hardware.
• Document customer systems, technical procedures, troubleshooting steps, and completed work.
• Use AI tools to assist with research, ticket summaries, knowledge-base articles, process documentation, and workflow improvement.
• Review and verify AI-generated work for accuracy, security, and relevance before it is used.
• Assist with cybersecurity, software deployment, device setup, backups, and other IT projects.
• Communicate professionally with team members, customers, and vendors.

Required AI Skills

• Hands-on experience using tools such as Microsoft Copilot, ChatGPT, or comparable generative AI platforms.
• Ability to write clear prompts, refine results, and explain the reasoning behind an AI-assisted solution.
• Ability to fact-check AI output and recognize inaccurate, incomplete, or unsupported answers.
• Understanding that confidential customer or company information must not be entered into unapproved AI services.
• Ability to document repeatable AI-assisted workflows and use automation responsibly.

Qualifications

• Currently pursuing, recently completed, or preparing to complete a degree or training program in information technology, computer science, cybersecurity, networking, or a related field.
• Recent graduates seeking practical IT experience are encouraged to apply.
• Basic knowledge of Windows, computer hardware, Microsoft 365, networking, and cybersecurity concepts.
• Strong communication, customer-service, problem-solving, organization, and time-management skills.
• Curiosity, professionalism, attention to detail, and a willingness to learn.
• Ability to work from our western Chicago suburban or Scottsdale service area and travel to assigned customer locations when needed.

What We Offer

• Paid internship experience.
• Support for eligible academic-credit requirements.
• Mentoring from experienced IT professionals.
• Exposure to customer support, cloud services, cybersecurity, infrastructure, and practical AI implementation.
• Project work that can help build your professional experience and portfolio.

How to Apply

Email your résumé and a short description of an AI tool, project, or workflow you have used to employment@easyitsupport.com. Please include IT & AI Internship in the subject line.

Easy IT Support is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

The Systems Engineer is a client-facing member of the Easy IT Support response team. This role handles remote and onsite service requests, resolves application and infrastructure issues, and follows each request through to the customer’s satisfaction.

We are looking for a dependable, detail-oriented professional who communicates clearly, works well both independently and with a team, and can manage multiple priorities. Candidates should be located near one of our service areas in the western Chicago suburbs or Scottsdale, Arizona.

Responsibilities

• Serve as an engineering contact for client support requests and IT projects.
• Install, configure, maintain, troubleshoot, and repair servers, workstations, business applications, network equipment, wireless systems, storage, and related hardware.
• Support Microsoft Windows, Windows Server, Microsoft 365, Azure, and common business applications.
• Diagnose performance, security, connectivity, backup, and recovery issues.
• Identify and correct security concerns and assist with malware prevention and remediation.
• Coordinate with customers, team members, and outside vendors.
• Maintain accurate client documentation, including system configurations and as-built information.
• Participate in planning and implementing project-based work.
• Provide scheduled, regular, and emergency support when required.

Qualifications

• Three to five years of directly related IT support or systems engineering experience.
• Hands-on experience implementing, administering, troubleshooting, and documenting Microsoft Windows environments.
• Working knowledge of Microsoft 365 and Azure.
• Ability to explain technical information clearly to technical and nontechnical users.
• Strong customer-service, written communication, critical-thinking, troubleshooting, organization, and time-management skills.
• Ability to work independently while remaining accountable to the team and the customer.
• Ability to travel occasionally to client locations.

Preferred Experience

• Routers, firewalls, switches, wireless networking, storage, and NAS.
• SQL, SharePoint, cybersecurity, backup and recovery, VoIP, or business phone systems.
• Bachelor’s degree in computer science or a related field, or equivalent practical experience.
• Relevant technical certifications.

How to Apply

Email your résumé to employment@easyitsupport.com.

Easy IT Support is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.